Leasing Specialist

Position Description

Position Overview
Mason Equity Group is seeking a motivated and detail-oriented Part-Time Leasing Specialist to support our growing portfolio throughout the Willard and Mansfield markets. This position serves as a hybrid role between leasing, customer service, property management, and administrative support. The ideal candidate enjoys working with people, solving problems, being organized, and helping properties operate efficiently.

The position will primarily be based in Willard, Ohio, while also providing support to our Mansfield-area community. Candidates should expect regular local travel for property-related duties including resident communications, rent collections, notice delivery, apartment tours, inspections, and other operational needs. Mileage reimbursement is provided for approved business travel.

While previous leasing or property management experience is preferred, it is not required. We are willing to train the right candidate who demonstrates strong customer service skills, professionalism, attention to detail, and a desire to build a career in real estate. Individuals with experience in retail, retail management, hospitality, banking, customer service, or other service-focused industries are encouraged to apply. This position offers a clear pathway into a full-time role as our portfolio continues to grow, with future advancement opportunities into a Property Manager position.

Key Responsibilities
Leasing & Resident Relations

• Respond to prospective resident inquiries via phone, email, text, and online platforms.
• Schedule and conduct apartment tours.
• Assist with application processing and lease preparation.
• Follow up with prospects and maintain leasing activity.
• Provide exceptional customer service to current and prospective residents.
• Assist with resident retention and lease renewal efforts.

Property Management Administration

• Post rent payments and maintain accurate resident account records.
• Generate and distribute notices, lease documents, and resident correspondence.
• Assist with move-in and move-out administration.
• Maintain organized resident and property files.
• Support occupancy, collections, and delinquency efforts.
• Ensure compliance with company policies and operational procedures.

Maintenance Coordination

• Create and process purchase orders for maintenance staff and vendors.
• Coordinate maintenance requests and resident communications.
• Follow up on work order completion and resident satisfaction.
• Assist with tracking invoices and property expenses as needed.

Property Support & Field Operations

• Deliver notices and resident communications.
• Assist with rent collections and occupancy-related tasks.
• Conduct apartment tours and property walkthroughs.
• Support property inspections and special projects as assigned.
• Travel between communities in the Willard and Mansfield markets as needed.

Qualifications

• Previous leasing, property management, administrative, or customer service experience preferred but not required.
• Experience in retail, retail management, hospitality, banking, customer service, or another service-oriented field is highly valued.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable handling difficult conversations while maintaining professionalism.
• Proficiency with Microsoft Office and general computer software.
• Valid driver's license and reliable transportation required.
• Ability to travel between communities in the Willard and Mansfield markets during the workday.

What We Offer

• Competitive pay of $18.00–$25.00 per hour based on experience.
• Mileage reimbursement for approved business travel.
• Consistent weekday schedule with no evenings or weekends.
• Hands-on training in leasing and property management operations.
• Opportunity to learn all aspects of residential property management.
• Growth opportunities into a full-time role as the portfolio expands.
• Defined career path toward a Property Manager position.
• Supportive and growing team environment focused on professional development.

Who Thrives in This Role?
This position is ideal for someone who enjoys working with people, solving problems, and taking ownership of their work. Many successful Property Managers come from retail management, banking, hospitality, customer service, and other service-focused industries where communication, organization, and relationship-building are key.

If you're looking for more than just a job and want an opportunity to build a long-term career in real estate and property management, we'd love to hear from you.